Table of Contents
Introduction to Spectrum App
The Spectrum app is an outstanding capability provided by Spectrum Cable, enabling you to transport your television channels to any location.
Personal Experience: Spectrum app not working
I had been enjoying live TV on the go with the Spectrum app as of late, but that experience took a nosedive when the spectrum app not working.
The app would slow down for no reason randomly, and the stream would start buffering, even though my internet was fine.
Sometimes, the app crashed, and I had to relaunch the app to continue watching.
Seeking Solutions:
I did extensive research online to figure out what was wrong with my Spectrum app and why my spectrum app not working and how to fix it.
After several hours of in-depth research, I figured out what the issue was and got it fixed in minutes.
I hope that after you read this article, which I made with the help of that research, you will also be able to fix your Spectrum app that’s not working.
If the Spectrum app not working before you buy it, check to see if it has all the necessary specifications. And that your device’s location services are enabled.
Keep reading to find out why you may have to reset your router if the methods I’ve talked about above don’t work.
Make Sure Your Device Meets Minimum Requirements
Ensuring Compatibility:
Before you start using the Spectrum app, Spectrum recommends that your devices and the internet connection meet a set of requirements that allow the app to work well.
The minimum required internet speed is 10 Mbps, which all Spectrum’s plans would cover, so you can ignore this requirement if you have internet from them.
When it comes to your device, it should be:
- Any iOS 12 or later-running Apple device.
- An Android-powered mobile device (version 5.0 or later).
- A secondary Kindle Fire or HDX gen. or later.
- A 3rd gen. Roku or newer.
- A Samsung smart TV manufactured in 2012 or later; an Xbox One or Xbox Series X|S.
- A4th gen. Apple TV or Apple TV 4K.
- Be aware that you cannot use the app on an iOS device if it is jailbroken, and your Spectrum account needs to be up-to-date with payments to use the service.
Ensure that your devices and your Spectrum account fulfil these requirements if you can’t get the Spectrum app to work on your device.
Enable Location Services:
Spectrum offers channels on the app depending on where you are located, and some channels may be disabled if you are in a location where it isn’t available.
This can be the case if you are trying to use the app while away from home, and some channels may not be available in your current area.
You’ll also need to enable location services on your device so that Spectrum knows where you are and delivers all the channels that are available in your area.
To turn on location services on iOS:
- Launch the Settings app.
- Go to Privacy > Location Services.
- Turn Location Services on.
- Scroll down and find the Spectrum app.
- While you’re using the app, let it access your location. So that the app can see where you are while stopping it from tracking your location all the time.
For Android:
- Swipe down from the top of your screen.
- Press and hold the Location icon.
- Select App location permissions.
- Find the Spectrum app and select it.
Could you set it to Allowed only while in use?
Relaunch the Spectrum app and see if it starts working like it is supposed to.
Turn Off Parental Controls:
if spectrum app not working
- If you have Parental Controls, you won’t be able to watch all of the available content on the Spectrum app.
- Turn this off, or turn down the level of parental controls so that you can start watching the content you want to.
- You can tweak the parental control settings by going to the app’s settings and checking under the parental control section.
Troubleshooting Tip 1: Restarting Your Router
Spectrum says that issues with the app can also be caused by your internet connection dropping out or otherwise running into problems.
Restarting the router can help with the issue since it soft resets the router and can end up fixing your internet.
To do this:
- Turn the router off.
- Unplug the router from its power socket.
- Wait for at least 45 seconds before plugging it back in.
- Turn the router on.
- Relaunch the app after reconnecting to the internet and see if you have resolved the issue.
Troubleshooting Tip 2: Restarting Your Device
Your device being restarted can also help with issues with the Spectrum app in a similar vein to how doing so with the router can.
It won’t take much of your time, and you can get it done in seconds.
Restarting your device is easy; turn the device off and then wait for a minute.
After that, turn the device back on and check back on the app to see if you fixed the issue with the app.
Resetting Your Router to Factory Defaults
If restarting your devices and your router doesn’t fix the issue with the app, Resetting your router to its factory settings may be necessary. as a last resort.
Remember that doing so will remove the custom name and password you’ve set for your Wi-Fi and remove all its associated devices.
For a return to the original settings on your Spectrum router:
- Sign in to your Spectrum account.
- Select the Services tab.
- Go to Internet > Services & Equipment.
- Select Experiencing Issues.
- Then, select Reset Equipment.
- When the reset completes, relaunch the Spectrum app to see if the reset fixed the issue.
Final Thoughts
The Spectrum app is a great way to bypass your Spectrum cable box, but it has its fair share of issues.
Sometimes, DNS issues with Spectrum can cause the app to go haywire since it cannot connect to the internet.
Fortunately, you can fix DNS issues by resetting the Spectrum router to factory defaults.
Frequently Asked Questions (FAQs) about spectrum app not working
I have a Samsung smart TV; how can I update the Spectrum app?
For the purpose of bringing the Spectrum TV You have the option to access to the Featured section in the Smart Hub and update the Spectrum app.
You can also turn on auto-updates, but it will use your internet in the background.
What is going on with Spectrum and Roku?
Spectrum and Roku had a minor dispute regarding the Spectrum TV app being available to download on the Roku platform.
They solved the issue by agreeing to a new deal with the channel being available for download on all Roku devices.
Why does the Spectrum app keep buffering?
If your Spectrum app keeps buffering, it might be caused by a slow internet connection. Restart or reset the router to fix any issues with your internet if that is the case.
Is Spectrum Internet required to use the Spectrum app?
You can use the Spectrum app if you are not connected to Spectrum Internet, but some channels won’t be available depending on your location.
Mobile data rates may also apply if you use your phone data to watch content on the Spectrum app.
